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Universal AI Layer — Contact Center Intelligence
The Universal AI Layer for your Contact Center.
One intelligence layer to ingest, analyze, and automate every customer request. Seamlessly integrate with your existing stack to scale your support across every channel—without adding headcount.
✓ GDPR Compliant ✓ Czech Republic
How the Layer Works
Microcelium doesn't replace your tools—it sits above them, creating a unified intelligence stream from every channel.
Microcelium Layer
The Universal AI Intelligence
Intent AnalysisSentiment DetectionSmart Routing
Channels
Every touchpoint, unified
EmailChatVoiceSocial
Built for Performance
Every feature designed to turn your contact center into a competitive advantage
Real-Time Analytics
Monitor every interaction with precision intelligence
Response Time< 2s +45%
Resolution Rate94% +12%
Customer Satisfaction4.8 +0.3
Speed of Thought
AI-powered routing that thinks faster than humanly possible
- Intent Detection: 0.3s
- Smart Routing: 0.8s
- Context Assembly: 1.2s
Global Compliance
Built for the most stringent regulatory environments
GDPR Compliant
Act 110/2019
EU hosted
Czech Republic
The Problem
Contact centers are fragmented
Requests hide in silos. Context is lost. Teams struggle to keep up. Your existing tools aren't talking to each other—and your customers feel it.
The Solution
The Intelligence Layer
Microcelium doesn't replace your tools; it sits above them. We use advanced AI to create a unified “intelligence stream” from Email, Chat, Voice, and Social—giving you one source of truth for every customer interaction.
Total Channel Integration
Connect Zendesk, Salesforce, WhatsApp, and more in minutes. Microcelium speaks every language your tools do.
Intent-Based Routing
AI instantly categorizes the “why” behind every ticket. No more manual triage, no more missed priorities.
Sentiment Intelligence
Real-time monitoring of customer frustration or delight. Catch issues before they escalate.
Scale Without Friction
Automate high-volume, low-complexity tasks so your team can focus on what matters most.
About Microcelium
At Microcelium, we believe the future of customer service isn't more people—it's more intelligence. Based in the Czech Republic, we've built a Universal AI Layer for this market. By decoupling the ‘Intelligence’ from the ‘Inbox,’ enterprises keep their existing workflows and gain an AI-native contact center.
We analyze every request in real time, providing the context and automation needed to turn support from a cost center into a competitive advantage.
100% Czech Data Residency
GDPR and Czech data-protection law
Purpose-built for organizations that demand data sovereignty and regulatory compliance under Czech and EU law.
Czech Republic
100% Czech Data Residency
All customer data, metadata, and backups stay in the Czech Republic. For this market, nothing is placed in a German data center.
GDPR & Act 110/2019
Czech and EU compliance
We operate under Czech and EU law. Infrastructure is designed to comply with the GDPR and Act No. 110/2019 Coll., on the Processing of Personal Data.
Data Sovereignty
Shielded from the CLOUD Act
By using EU-owned and operated infrastructure, customer data is not subject to foreign access requests. That is the data-sovereignty offer for government and regulated industries.
Ready to Transform Your Contact Center?
See how Microcelium fits the support operation you already run.